Gorgias Review
★★★★★4.6E-commerce-native helpdesk built for Shopify brands.
Key features
- Native Shopify/e-commerce integrations
- Multichannel inbox (email, chat, social, SMS)
- Automated macros/rules
- AI Agent for autonomous ticket resolution
Pros / Cons
- + Deep e-commerce/Shopify data in every ticket
- + Unlimited agents at every tier
- - Ticket-volume pricing can spike unpredictably
- - AI usage double-billed on top of base plan
Pricing: Starter $10/mo (50 tickets) · Basic $60/mo (300) · Pro $360/mo (2,000) · Advanced $900/mo (5,000) · Enterprise custom — unlimited agents, overage $0.36–0.40/ticket, AI Agent billed separately · Best for: Shopify/e-commerce brands wanting support tied directly to order and customer data