Opsgenie Review
★★★★☆4.3On-call alerting and incident escalation, tightly tied to Atlassian.
Key features
- On-call scheduling and escalation policies
- Multi-channel alerting (SMS, phone, push, email)
- Native Jira Service Management integration
- Incident/alert deduplication and routing rules
Pros / Cons
- + Reliable alert escalation/on-call management
- + Strong Atlassian ecosystem integration
- - Product being sunset — forced migration to Jira Service Management/Compass by 2027
- - UI/configuration can feel dated versus newer incident tools
Pricing: Essentials $9.45/user/mo (annual) · Standard $19.95/user/mo · Enterprise $31.90/user/mo — limited free plan; note: Atlassian is retiring Opsgenie (no new sales since Mar 2025, support ends Apr 5, 2027) · Best for: Existing Atlassian-shop teams needing on-call alerting today, though new buyers should evaluate JSM Ops given the 2027 end-of-life